Guest Policies & Health Requirements

Required
Vaccinations are required at least one week prior to your pet’s arrival. Please make sure that Forest Shadows has a receipt from a licensed veterinarian indicating that the vaccinations listed are current. Owner-administered or over-the-counter vaccinations will not be accepted. Pets without current vaccinations will not be allowed to board.

Check-in / Check-out

Check in: After 12:00
 During holidays and peak seasons, including the entire summer, a morning drop off charge of $9.50 (before noon) will be assessed.

Check out: before 12:00 noon.
On exit day, another night’s charge will be applied if your pet is not picked up by 2:00pm and they may be moved to another accommodation to make room for arriving pets.  Exception: your pet has a bath or grooming appointment on the day of exit; excludes Sunday pick-up

• Dogs

Bordetella: semi-annually

Rabies:  annually or 3-year, based on documentation by your veterinarian

DHLPP:  annually until age 3, every 3 years thereafter

 

• Cats

Rabies:  annually or 3-year, based on documentation by your veterinarian

FVRCP (Respiratory-distemper):  annually

Feline Leukemia:  annually

 

Health
All pets must be in good general health to board at Forest Shadows Pet Resort. Pets exhibiting signs of serious illness, pets with contagious viruses, etc. will not be accepted. Diabetics can be accepted upon approval of Kimberly Mellor, owner of Forest Shadows.

Parasites
All pets will be checked thoroughly for fleas and ticks. If any are found, that pet will be treated immediately, at the owner’s expense, before being allowed to enter the boarding area.

Behavioral Problems
No pets will be accepted for boarding if they show signs of, or have a history of, severe aggression or severe separation anxiety. A daily handling fee may be charged for pets that are very difficult to manage.

Personal Items
All items must be clearly marked using a permanent marker with your pet's name.  While we will do our best to ensure your pet's items are not lost or damaged, we are not responsible for any items left with your pet.  If any items are accidentally left behind when you pick up, we will notify you immediately. Due to limited storage space, we can only keep items that are left behind for one week.

• Treats/Food:
  You are welcome to use our food (IAMS Mini chunk) at no extra cost, or we can use your food, pre-measured into individual baggies by meal. Special foods that need extra attention may be charged an additional handling fee of $5.00 per day.

• Medications:
  We can administer any oral or topical medications as needed.    We request that prescription medication be provided in the prescription container with only the amount needed for its stay, along with clear written directions. Shots or more than four daily medications are an additional $5.00 charge per day.

• Toys/Bowls:
  Please limit to 3 toys per pet, nothing with ropes or strings as they can be ingested and cause internal problems. Please understand that there is a risk of misplacing these items during our daily sanitizing procedures, so we request that you do not bring any special items.

• Bedding:
  Although we do proved basic bedding in the enclosures, we welcome your pet’s bedding to help them feel more at home. While we will do our best to ensure that it goes home in the same condition that it came in, we cannot be responsible if the bedding is damaged during your pet's stay.

Pets “On Leash”
For the safety of all pets and visitors, customers’ pets are required to be on leash and under control at all times while at Forest Shadows Pet Resort (with the exception of our play yards).

Medical Attention
If your pet needs medical attention, we will take them to your vet if they are within a 20 minute radius. If not, we will take them to a clinic in the Woodlands. Any costs arising from medical care are initially paid for by Forest Shadows and will be billed to the owner upon checkout. A transportation fee of $20 per trip is charged to the owner if the pet is taken to the veterinarian.

Payment
Payment is due when services are rendered and before the owner’s pet is released. We will accept cash, personal checks, Visa, MasterCard, and debit cards.

Cancellation & Holiday
During peak periods and holidays, a $50.00 deposit (per enclosure) is required. This deposit will be deducted from the boarding cost at the time of checkout. Customers who do a "no show, no call" or do you cancel within 7 days of the arrival date forfeit the deposit. Each pet is charged a $5.00 holiday fee.

Damage Deposit
Forest Shadows Pet Resort does not charge a damage deposit for pets staying with us. However, the significant damage that could be sustained necessitates that we charge the following fees for damage caused by owner’s pets:

Abandoned Pet
In the case of an abandoned pet, Forest Shadows Pet Resort will comply with Chapter 70 of the Texas State Property Code.